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shucks


2145 Posts

Posted - 12/12/2007 :  7:05:02 PM  Show Profile  Reply with Quote
It was recently posted that I do not support local merchants.

I try!! I stopped in the "Book Nook" to purchase some books for gifts. I wandered up and down the aisles for a good 10 minutes. A group of people were gathered at one end of the store, laughing and talking about their "old" freinds and their graduating class. It was very obvious that I was looking for a specific book. After a while I just began to walk out, and a lady came up to me and asked, can I help you? My reply , you could have 10 minutes ago, but I can take my business elsewhere.

I could care less about their old friends or their graduating class. They are there to sell books.

These are the type businesses that whine when competition comes to town and they see their customers slowly leave. If that is the best they can do, then good riddence. I for one will never go back to that store.

Shucks

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Cherry Blossom

USA
18932 Posts

Posted - 12/12/2007 :  7:12:28 PM  Show Profile  Reply with Quote
The reason people pay book store prices is for customer service and a variety that may spark a desire to read something new, however half.com prices can not be beat in the book department.

Cherry Blossom

S,,M,,I,,L,,E


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Rouge

USA
4350 Posts

Posted - 12/12/2007 :  7:16:40 PM  Show Profile  Reply with Quote
Cherry, You said the magic words.....That is why the small hometown stores, be it hardware,small book stores,small department stores are losing out to the Walmarts, Home Depots, Barnes & Nobles. I feel sorry for the small businesses, but it's hard to pay so much more in support of the small stores, when a person can get it so much cheaper. It's a catch 22


....KISS....


Rouge

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mad4martinis

USA
13730 Posts

Posted - 12/12/2007 :  8:29:49 PM  Show Profile  Reply with Quote
ROTFLOL! OMG! You don't ask for directions, either when you get lost do you King Shucks?!
Jeff & Dorothy are the best people out there and VERY helpful. Of course, if you can't find something, ASK YOURSELF! They probably thought you were browsing, like I do a bunch of and probably more than myself when I go into a book store.
I don't know if I've ever been asked in a book store if I needed help, it's just a peaceful, calm, relaxing place to go and look & see books. Kind of like a library.
Jeff will order ANY book for you (even if it's just one) on Tuesday & get it in on Thurs.


"How often misused words generate misleading thoughts."
-Herbert SpencerGo to Top of Page

shucks


2145 Posts

Posted - 12/12/2007 :  8:33:47 PM  Show Profile  Reply with Quote
Sometimes I do ask for directions. But!!

What has ordering a book or atmosphere like a library got to do with poor customer service?

By the way, I ordered the book I was looking for from Amazon and it will be here Friday.

ShucksGo to Top of Page

mad4martinis

USA
13730 Posts

Posted - 12/12/2007 :  8:40:28 PM  Show Profile  Reply with Quote
I guess I just see a book store as a library & not poor customer service on their side. I see it as ANYONE can go ask for something if they can't find it & then they can SERVE you! Heck, I probably would have just gone to the counter & asked for what I wanted!


"How often misused words generate misleading thoughts."
-Herbert SpencerGo to Top of Page

shucks


2145 Posts

Posted - 12/12/2007 :  9:11:07 PM  Show Profile  Reply with Quote
In hindsight I should have walked up, been obnoxious and asked where the book was.But I did not and that is water under the bridge.

I did get a good deal on some tires at Worley's.

ShucksGo to Top of Page

fawn

USA
2223 Posts

Posted - 12/12/2007 :  9:55:03 PM  Show Profile  Visit fawn's Homepage  Reply with Quote
I like the Book Nook.  They are friendly, helpful and I wish that I bought more from them because I like to support local business owners when I can.  However, I buy most of my books from Amazon, both new and used, because I usually know what I want to buy, I don't need to drive into town to buy the book and the prices are lower.

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local gal


12 Posts

Posted - 12/13/2007 :  09:10:31 AM  Show Profile  Reply with Quote
I noticed that Martins Merchandise Mart is having a 60% off Going out of business sale. I hardly ever shopped there but I did like the store and hate to see it close.

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HoneyBee

USA
4364 Posts

Posted - 12/13/2007 :  09:48:11 AM  Show Profile  Reply with Quote
What is Martin's Merchandise Mart and where is it??

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fawn

USA
2223 Posts

Posted - 12/13/2007 :  10:37:22 AM  Show Profile  Visit fawn's Homepage  Reply with Quote
Martin's is a clothing store and is on Blue Ridge hwy just before you get to Ace Hardware.  It's on the left.

Edited by - fawn on 12/13/2007 10:38:40 AMGo to Top of Page

HoneyBee

USA
4364 Posts

Posted - 12/13/2007 :  12:09:12 PM  Show Profile  Reply with Quote
Never heard of it, guess it pay's to advertise.


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spam4einstein


839 Posts

Posted - 12/13/2007 :  2:53:09 PM  Show Profile  Reply with Quote
quote:

It was recently posted that I do not support local merchants.

I try!! I stopped in the "Book Nook" to purchase some books for gifts. I wandered up and down the aisles for a good 10 minutes. A group of people were gathered at one end of the store, laughing and talking about their "old" freinds and their graduating class. It was very obvious that I was looking for a specific book. After a while I just began to walk out, and a lady came up to me and asked, can I help you? My reply , you could have 10 minutes ago, but I can take my business elsewhere.

I could care less about their old friends or their graduating class. They are there to sell books.

These are the type businesses that whine when competition comes to town and they see their customers slowly leave. If that is the best they can do, then good riddence. I for one will never go back to that store.

Shucks



I wish you were in jest but sadly I know you are not. It is a Book Store, NOT A HARDWARE STORE. People go there to quietly browse. I have never been asked if I needed help at one. I love Barnes and Noble too, but have you ever been asked if help was needed at one? Only place that I have been quickly asked if help was needed is in antique book stores.

So you go to a little quaint book store in a small country town, the owner is minding the store chatting with neighbors whom she knows. She is clearly paying attention and cares becaues she chases you out as you leave in case you couldn't find something you wanted. Sounds like a very bad xperience worth of Bit*h slapping the owners in public over as well as braging that you were rude to them! Sounds like a norman rockwell painting minus the curmudgeon stomping out??

I can't wait till Walmart comes and puts this blight on Blairsville's retail landscape out of the book Biz. Perhaps you would have been more comfortable if some mostly dead old lady in a blue vest who has been made to stand up for too many hours gave you a 1/2 enunciated greeting? It will be great shopping for books between beef jerky and stale rotisserie chicken where I know I will get much help in looking for a book. No doubt there will be some great literatue stuffed between the plastic toys and tobacco products.

I am sorry, but this is the most superficial complaint I can imagine. The owners are really bringing something positive to this community and as you dscribed it did nothing wrong.

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HoneyBee

USA
4364 Posts

Posted - 12/13/2007 :  3:24:57 PM  Show Profile  Reply with Quote
I love the Book Nook, sometimes I get a "can I help you" and sometimes I don't. I always get a response and a smile when I say "can you help me?" I have never been pointed in a general direction, I have always been shown where the items are.

If they are busy I try to wait until they are finished and when they are chit chatting I say "excuse me" and they help me out.

Sometimes you just get customers/people who want to talk and visit and you are too polite to be rude and dismiss them. Expecially if it has been years since they have visited the area.I have people all over call me and over 1/2 of them want to know what the weather is like here, even thought they are 100's of miles from us.

OH YEAH I FORGOT!! Blairsville is a small town and we like to visit, it's the way it is.


Everything I say is fully substantiated by my own opinion.Go to Top of Page

shucks


2145 Posts

Posted - 12/13/2007 :  7:31:18 PM  Show Profile  Reply with Quote
Spam, you are viewing the world thru rose colored glasses. Chastising me for a merchants rude behavior is like looking at Lake Nottely and saying what a beautiful lake we have.

ShucksGo to Top of Page

spam4einstein


839 Posts

Posted - 12/13/2007 :  7:42:54 PM  Show Profile  Reply with Quote
Well, I do like the occasional joust with you. But I really don not see any thing to be unhappy about with the trip you describe. The lake is still pretty, just has a bad case of ring around the collar! I agree, It could be alot nicer though.

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shucks


2145 Posts

Posted - 12/13/2007 :  7:50:47 PM  Show Profile  Reply with Quote
Spam, I for one will be glad when the lake gets to full pool. I don't live on the lake but enjoy the view on my way home.

Spam, I do not think Wal Mart will ever run small book stores out of business, at least i hope not. There is one in Cumming, Ga called Humpus Bumpus and one in Clarksville, Ga called simply The Book. I also like to go to the Book Nook just to browse the regional and Appalachian books. Small book stores carry books that the largest discount stores will not carry because of the limited demand. Wal Mart will only carry a book if it is on the Times best seller list, but the books that I buy are never on that list.

By the way, I did go back to the Book Nook today bought a book and apologized, I guess I am getting soft in my old age.

Shucks

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mad4martinis

USA
13730 Posts

Posted - 12/13/2007 :  11:38:44 PM  Show Profile  Reply with Quote
Hey, it takes a brave guy to admit being a horse's ass to great people. You've redeemed yourself Shucks!

"How often misused words generate misleading thoughts."
-Herbert SpencerGo to Top of Page

local gal


12 Posts

Posted - 12/14/2007 :  11:13:21 AM  Show Profile  Reply with Quote
I love it when someone can openly apologize. I have been to a restaurant in the area and had a terrible experience whereas friends have gone and had a great meal with great service. No two persons are going to like or enjoy the same things. All businesses are run by humans and humans are not robots. I have been to the Book Nook several times. Always got what I needed. Shucks, I am glad you went back to the store. I visited the restaurant that was terrible and had a better meal the second time.

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Wildflower

USA
4528 Posts

Posted - 12/14/2007 :  12:56:51 PM  Show Profile  Reply with Quote
Show me a business that has never made a mistake, and I'll show you a business that isn't doing much.

The more successful you are, the busier you are, and the more potential for multiple things to go wrong.

But a good business person always takes responsibility and tries to make it up to the customer, and to put new practices into place that will eliminate the problem in the future.

Some mistakes are a learning opportunity.

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Cherry Blossom

USA
18932 Posts

Posted - 12/18/2007 :  12:29:33 PM  Show Profile  Reply with Quote
I'm not for sure, but it looks as if the shop that was in the old Napa Auto Parts building has closed?

Cherry Blossom

S,,M,,I,,L,,E


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spam4einstein


839 Posts

Posted - 12/18/2007 :  1:46:18 PM  Show Profile  Reply with Quote
Wasnt is another schlock store for a few months recently?

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mad4martinis

USA
13730 Posts

Posted - 12/18/2007 :  1:47:47 PM  Show Profile  Reply with Quote
Napa moved near Sav-a-lot & now the lady who owns that "Real Deals" is moving in to the old Napa store.
I saw that the Mexican grocery store moved in that house that is near Busy Bee printing. Bigger place, so I guess they are doing pretty good.

"How often misused words generate misleading thoughts."
-Herbert SpencerGo to Top of Page

nelly

USA
2816 Posts

Posted - 01/21/2008 :  06:38:31 AM  Show Profile  Reply with Quote
Tucker's On The Square has decided to give up it's location on the square and reorganize in other ways. I wish them the best - they are wonderful people and did a great job with what they had.

They will be missed from the downtown area. Hopefully, something new and wonderful will move in there!

We are not human beings on a spiritual journey. We are spiritual beings on a human journey.
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coosa creek

USA
39313 Posts

Posted - 01/21/2008 :  11:47:26 AM  Show Profile  Reply with Quote
I will miss Tuckers. They are very nice people!!

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